Shipping policy

Last Updated: August 17, 2026

Thank you for shopping with FIRSTNUM. We aim to process and deliver your order as efficiently as possible. Please review the information below before placing your order.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully completed.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During holidays, promotional events, severe weather, or periods of unusually high order volume, processing may take longer.

Shipping Destinations

Available shipping destinations are shown during checkout.

Please note that the countries and regions in which a FIRSTNUM device can be used for mobile connectivity are not necessarily the same as the destinations to which we currently ship products.

Shipping Rates

Available shipping methods and applicable shipping charges, if any, are displayed at checkout before payment is completed.

Shipping rates may vary depending on the destination, order value, shipping method, and other applicable factors.

Estimated Delivery

Estimated delivery times are displayed at checkout when available.

Delivery estimates begin after an order has been processed and handed over to the carrier. They are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Actual delivery times may be affected by carrier delays, weather, customs processing, local delivery conditions, holidays, incorrect address information, or other circumstances outside our reasonable control.

Order Tracking

When tracking information is available, it will be provided after your order has shipped.

Please allow time for the carrier's tracking system to update after you receive your shipment confirmation.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing your order.

If you notice an error after placing an order, contact us as soon as possible at support@firstnum.com. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost, Delayed, or Missing Packages

If your tracking information shows an unusual delay or your package has not arrived within a reasonable period after the estimated delivery date, please contact us at support@firstnum.com.

We may ask you to confirm your shipping address and provide relevant order information so that we can investigate the shipment with the carrier.

If an order cannot be shipped within the originally communicated timeframe, we will provide appropriate options in accordance with applicable law.

Damaged Packages

If your order arrives damaged, please contact us promptly at support@firstnum.com and include:

Your order number
A description of the issue
Photos of the product
Photos of the shipping package when applicable

Please retain the product and original packaging while we review the issue.

International Orders

For destinations where international shipping is available, customs duties, import taxes, brokerage fees, or other charges may apply.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the recipient.

Customs procedures may also affect delivery times.