FIRSTNUM

Payment Methods

Last Updated: August 18, 2026

At FIRSTNUM, we aim to make checkout simple, secure, and convenient.

Accepted Payment Methods

The payment methods currently available for your order will be displayed during checkout.

Available payment options may vary depending on your location, currency, device, and the payment services currently supported by our online store.

Please refer to the payment options shown at checkout for the most up-to-date availability.

Secure Checkout

Payments placed through the FIRSTNUM online store are processed through secure third-party payment providers.

FIRSTNUM does not directly store your complete credit or debit card information on our website.

Payment transactions may be subject to security verification or authorization by your bank, card issuer, or payment provider.

When Will I Be Charged?

For most orders, payment is authorized or collected when you complete your purchase.

Your bank or payment provider may display a pending authorization before the transaction is fully completed.

The timing of charges appearing on your statement may vary depending on your financial institution or payment provider.

Payment Currency

The currency available during checkout depends on the configuration of our online store and your shopping location.

The final amount and currency applicable to your order will be displayed before you complete payment.

If your payment account uses a different currency, your bank or payment provider may apply currency-conversion fees or other charges. These charges are determined by the payment provider and are not controlled by FIRSTNUM.

Payment Authorization

An order may not be completed if your payment cannot be authorized.

Common reasons may include:

Incorrect billing information
Insufficient funds
Card or payment-provider restrictions
Security verification requirements
Payment authorization being declined by your bank or provider

If your payment is declined, please review your billing information or contact your bank or payment provider for assistance.

Payment for Data Plans

FIRSTNUM portable WiFi devices may support prepaid data plans that are purchased separately from the physical device.

Available data plans, pricing, validity periods, supported regions, and payment options may vary.

Before purchasing a data plan, please review the applicable plan details carefully.

Data plans that have already been activated, started, consumed, or partially used are generally non-refundable except where required by applicable law or otherwise stated at the time of purchase.

Refunds

Approved refunds for eligible physical-product returns are generally issued to the original payment method used for the purchase.

After FIRSTNUM processes a refund, additional time may be required for the amount to appear in your account.

Processing times depend on your bank, card issuer, or payment provider and are outside FIRSTNUM's direct control.

For additional information, please review our Returns & Refunds Policy.

Payment Security

To help protect customers and our store, certain transactions may be reviewed for fraud prevention or payment verification.

In some cases, we may request additional information before an order can be processed.

If we are unable to verify a transaction, the order may be delayed or canceled, and any applicable payment authorization or charge will be handled accordingly.

Order Confirmation

After a successful purchase, you should receive an order confirmation at the email address provided during checkout.

If you believe you were charged but did not receive an order confirmation, please contact us before placing another order so that we can check the transaction.