Frequently Asked Questions
Quick answers for setup, coverage, data plans, orders and everyday use.
Using your FIRSTNUM hotspot
How do I get online with a FIRSTNUM portable WiFi device?
Charge the device, power it on, and wait for it to connect to a supported cellular network. Then connect your phone, laptop, or other device to the Wi-Fi network shown on the device or in the included instructions. If your offer includes monthly data, follow the activation instructions provided with the device.
Do I need to insert a physical SIM card?
Compatible FIRSTNUM M4, M5 and M6 portable hotspot models use built-in eSIM connectivity, so a physical SIM card is not required for normal use.
What devices can connect to the hotspot?
WiFi-enabled phones, tablets, laptops and similar devices can connect. Supported FIRSTNUM portable hotspots can share a connection with up to 10 devices at the same time.
Connection and device setup
Why does my hotspot show weak or no signal?
The hotspot relies on local cellular coverage. Indoor obstructions, remote locations, local carrier availability, network congestion and weak signal can all affect the connection. Try moving closer to a window or to an area with stronger cellular coverage, then restart the device.
Can I use FIRSTNUM instead of public WiFi?
A portable hotspot creates a personal Wi-Fi network using a cellular connection, offering an alternative to shared public Wi-Fi. Service availability depends on supported cellular coverage in your area.
Flexible data without a long-term contract
Do FIRSTNUM data plans require a long-term contract?
FIRSTNUM portable hotspots offer flexible prepaid data plans with no long-term contracts. Choose a plan based on your destination and usage needs.
Does my device include 1GB of monthly data?
Eligible offers include 1GB of global data per month for the lifetime of the device. Activation requirements and supported regions may vary, so please refer to the product page and included activation instructions for details.
Are unlimited data plans available?
Unlimited options may be available in selected regions, including certain U.S. offers. Plan availability, pricing and terms can change, so check the current data-plan options before purchase or activation.
Where and how the service works
Where can I use FIRSTNUM portable WiFi?
M5 and M6 are designed for use across 150+ supported countries and regions. M4 coverage is available in selected supported markets. Always review the coverage information for your exact model and destination before travel.
What speeds should I expect?
Actual speed varies by local carrier, cellular signal, network congestion, device location and plan conditions. A hotspot cannot create stronger cellular coverage where the local mobile network is weak or unavailable.
Shipping, returns and help
Where can I find shipping and return information?
Please review the Shipping Policy and Returns & Refunds pages linked in the Support menu and website footer for the current terms that apply to your order.
How can I contact FIRSTNUM support?
Use the Contact Support page or email support@firstnum.com. Include your device model, order information if available, and a short description of the issue so the support team can assist more efficiently.